1.1 These General Conditions are applicable to offers, orders and agreements from PepTrade. By the completion of an agreement between the customer and PepTrade according to the procedure as described in these General Conditions, the customer accepts these conditions.
1.2 Deviations from these General Conditions are only valid if these are agreed upon in writing with PepTrade.
1.3 PepTrade has the right to alter the contents of these General Conditions and the website.
2 Offers and agreements
2.1 An agreement between PepTrade and the customer is achieved after the customer has created an order via the webshop, by completing the module Checkout, the customer pressing the button [Confirm Order] on the website of PepTrade after which the customer receives a confirmation of the order (order confirmation).
2.2 The administration of PepTrade is proof of orders and completed payments sent in by the customer and completed deliveries by PepTrade. PepTrade acknowledges that electronic communication can serve as proof. By accepting these General conditions the customer also acknowledges this.
3 Prices/tariffs and payment
3.1 All prices for the offered products are in EURO`s and include tax (VAT).
3.2 All invoices must be paid by the customer, without discount or compensation, within fourteen (14) days after the invoice date, except when other agreements are made in writing.
3.3 If the customer does not observe the agreement regarding payment, PepTrade is entitled to dissolve the agreement or to delay her obligation, and also entitled to withdraw future orders from the customer without notice.
4 Delivery/shipment terms
4.1 PepTrade delivers in Europe.
4.2 Orders are shipped normally within three (5) working days after the payment has been received on the account of PepTrade. This time period is a directive and not as a fixed period. In all cases a reasonable shipping time is respected and if the period mentioned would be exceeded, PepTrade will inform the customer about this.
5 Force Majeure and/or special circumstances.
5.1 PepTrade is not obliged to follow any obligation regarding the customer if she is prevented from this forced by a circumstance or power that is not her fault, nor by law or any circumstances that are out of control of PepTrade.
5.2 Circumstances regarding article 5.1 are, among others, a business malfunction, an energy or material delivery malfunction, transport delay, strike and non-or late delivery by suppliers.
6.1 The risk during transport of the products ordered by the client is for the client. The client can request an (additional) insurance for the shipping of the goods, if requested. The costs will be charged upon the client.
7.1 PepTrade is not responsible for misunderstandings, damage, delay or orders not clearly communicated as a result of the use of internet or any other means of communication between the customer and PepTrade, or between PepTrade and third parties, as far as these concern the relation between the customer and PepTrade.
8.1 On some of the products sold by PepTrade a warranty applies. This warranty is backed by the manufacturer of the product.
9.1 All complaints regarding delivery, quality and quality of the product or any other complaint will be seriously considered by PepTrade.
9.2 The customer must send the complaint to firstname.lastname@example.org
9.3 PepTrade will try to solve the complaint within ten (10) working days. PepTrade will inform the customer about the solution via letter or email.
10 Suitable law and dispute settlement
10.1 On all offers, orders and agreements from PepTrade, the Dutch law is applicable.